Customer Success Engineer – LatAm

• Provide a speedy and delightful support experience to users throughout the platform journey
• Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects
• Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries
• Triage issues by escalating true engineering problems and resolving others through configuration, prompt refinement, or user guidance
• Surface systemic patterns and product risks to engineering and product leadership
• Create documentation and runbooks to reduce repeat issues and improve resolution speed
• Communicate with precision, professionalism, and empathy
• Work directly with the engineering team

• Currently residing in Latin America; applicants outside Latin America will not be considered
• Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution OR prior experience at a high-growth technology startup
• Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications
• Comfortable with AI systems, including LLMs, agents, or generative models
• Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops
• Familiarity with modern AI APIs such as OpenAI and Anthropic or agent frameworks such as LangChain and AutoGPT is a plus
• Native English-level writing proficiency
• Ability to substantially overlap with Pacific Time (PT/PST) working hours
• Ability to work 6 days per week

• Remote work
• Full-time position
• Referral bonus of up to $100 per successful referral (referral limits apply)
• Reasonable accommodations upon request