Support Engineer – Veterinary HealthTech

• Execute technical onboarding workflows, including environment provisioning, configuration, integration setup, and data imports
• Manage customer decommissioning, including data exports, environment teardown, access revocation, and closure documentation
• Perform structured data migrations with validation, transformation, and quality assurance checks
• Join occasional live customer calls to address data validation questions
• Own, triage, prioritize, and resolve technical tickets escalated by the Customer Experience team
• Resolve environment configuration, integration troubleshooting, bulk data update, and platform-level issues
• Partner with Customer Success Managers and Implementation Managers
• Set resolution timelines and communicate technical outcomes in plain language
• Maintain documentation, runbooks, and customer-specific configurations
• Analyze recurring tickets and develop tooling, automation, or documentation improvements
• Adapt to new tasks, priorities, and projects

• Hands-on ability to verify AWS environment changes and execute smoke tests
• Practical familiarity with AWS services including RDS, S3, EC2, and ECS
• Proficient in creating, reviewing, merging, and verifying GitHub pull requests
• Exceptional written and verbal English communication skills
• Ability to lead customer calls and explain technical concepts in plain language
• Ability to draft high-quality documentation
• Understanding of data privacy best practices
• Understanding of least-privilege access
• Understanding of secure data handling protocols
• Hands-on experience with ticketing/helpdesk platforms such as Jira, Intercom, Front, or equivalent
• Terraform familiarity is a plus
• Basic Kubernetes understanding is a plus
• Helm experience is a plus
• Background check required as a condition of engagement
• Must be based in Latin America

• 100% Remote Work
• Highly Competitive USD Pay
• Paid Time Off
• Work with Autonomy
• Work with Top American Companies
• Engagement activities
• Work-life balance support
• Collaboration with a diverse, global network
• Collaboration with seasoned senior talent