Transformation Success Engineer

• Execute the technical migration of customer environments from legacy to modern platforms
• Own policy mappings, data retention configurations, API setups, and log ingestion validations against Palo Alto Networks "Golden Standard" design templates
• Run practitioner-focused "Day in the Life" workshops to support platform adoption
• Educate customer teams on native platform workflows, alert triage, incident response, Agentic-AI, and automated playbooks through 1-on-1 and cohort-based delivery models
• Lead structured Value Realization sessions with customer technical stakeholders
• Use native platform dashboards to demonstrate ROI, security efficacy, and operational efficiency
• Secure formal project sign-off and customer satisfaction
• Own the end-to-end customer transition lifecycle within a synchronized global model

• Professional-level technical acumen with security operations infrastructure, cloud migrations, or technical consulting
• Hands-on expertise with the Palo Alto Networks portfolio (Cortex XDR/XSIAM, Prisma Cloud, or Strata) or direct competitive migration experience
• Strong technical background in security automation, including execution of CLI scripting, Python, and REST APIs for bulk policy configuration and data modeling
• Excellent customer-facing communication skills with a proven ability to run technical workshops and maintain strong executive presence
• A "scale mindset" with a focus on using artificial intelligence and automation, developing reusable playbook concepts, and authoring technical documentation
• Applicants must not require immigration sponsorship; the company will not sponsor applicants for work visas for this position

• Reasonable accommodations for qualified individuals with a disability
• Equal opportunity employment
• Confidential handling of applicant information according to EEO guidelines