Enterprise Strategic Program Manager

• Manage and provide oversight for Enterprise laboratory-wide service programs at assigned customer sites
• Collaborate with the Agilent Enterprise Sales team to develop sales opportunities and design Enterprise-level support programs
• Ensure implementation and ongoing success of Enterprise-level support programs
• Manage delivery of large integrated support services solutions to external customers
• Support major laboratory-wide services programs involving cross-functional and multi-vendor efforts
• Determine program/project plans, budgets, structures, schedules, and staffing requirements
• Assist customers in defining and implementing complex integrated solutions
• Build and maintain client relationships
• Conduct thorough overall program/project risk assessments
• Coordinate internal and external project team contributions
• Cost customized solutions and ensure implementation within budgets
• Manage profit and loss responsibility
• Apply industry-accepted project management processes, practices, tools, and behaviors
• Manage, implement, and deploy assigned customer CrossLab solutions and projects
• Lead customer physical inventory and asset-tagging activities
• Provide cross-functional team leadership in line with Agilent policies and procedures
• Identify, onboard, and contract third-party service providers for assigned projects and programs

• Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent
• 5 to 7 years of laboratory instrumentation support and/or sales experience
• Strong business acumen skills; MBA is an asset
• Ability to manage and understand laboratory instrument service and maintenance business (process & financial)
• Strong customer focus with a customer first mindset
• Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites
• Team building/development and leadership skills
• Dedication and commitment to industry standard project management discipline; PMP certification is an asset
• Effective collaboration skills
• 3rd party service provider relationship development and management skills
• Excellent written and verbal communication skills
• Customer contracting and Scope of Work development experience
• Willingness/ability to travel 50% of the time

• Full-time weekly schedule
• Pay and benefit information available by country
• Equal opportunity employment