Client Services Officer

• Answer, screen, and transfer incoming phone calls
• Respond to client enquiries and administrative requests
• Provide support to clients and internal team members
• Manage client correspondence and follow up requests
• Manage and monitor the ASIC Bot, investigating and resolving exceptions
• Process company changes and complete ASIC lodgements
• Assist with company incorporations, trust establishments, and superannuation fund establishments
• Prepare and lodge ABN, TFN, GST, and PAYG registration applications
• Complete general ASIC-related and corporate secretarial tasks
• Maintain accurate corporate records, documentation, and lodgements
• Manage and monitor the Post Bot daily
• Process and distribute correspondence and respond to related queries
• Monitor and manage shared inboxes
• Send documents to clients for review and signature and follow up as required
• Coordinate and assist with tax return lodgements and related documentation
• Maintain records and follow up outstanding matters to completion
• Provide administrative support to the Business Services Manager, directors, employees, and broader team
• Assist with operational and administrative tasks
• Identify and resolve client service issues
• Contribute to improvements in systems, processes, procedures, and workflows
• Respond to internal requests for business information
• Support team members during increased workloads and undertake ad hoc duties as directed

• Previous experience in client services, administration, corporate secretarial support, accounting, taxation, legal, or professional services
• Experience working with ASIC-related processes and corporate secretarial matters is highly desirable
• Familiarity with Australian business registrations, including ABN, TFN, GST, and PAYG
• Strong administrative and organisational skills, with excellent attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple tasks, competing priorities, and deadlines effectively
• Strong computer literacy and confidence working with online systems, workflow platforms, shared inboxes, and automated processes
• Ability to work independently while also contributing effectively within a team
• Strong problem-solving skills and a proactive approach to resolving issues
• High level of professionalism and commitment to maintaining client confidentiality
• Ability to quickly learn new systems, processes, and technologies
• Strong customer service mindset with a focus on accuracy, responsiveness, and delivering a positive client experience

• Work from Home Allowance
• HMO for you and a dependent
• 20 Days Annual Leave AND 5 Days Sick Leave
• Government Benefits and 13th Month Pay
• Computer Equipment
• Opportunities for growth
• Competitive Salary
• 100% work from home model