Customer Support Analyst, Tax Invoices

• Provide user support for issuing electronic tax invoices (NF-e, NFS-e, and NFC-e) in accordance with applicable legislation
• Assist internal and external customers and resolve questions regarding the issuance and cancellation of tax documents
• Assist with the integration and configuration of systems related to tax invoices and tax/accounting ERPs
• Review, validate, and verify tax data before issuance
• Identify and resolve inconsistencies in the issuance and transmission of invoices
• Support customers in correctly issuing electronic tax invoices, ensuring basic compliance with current tax legislation

• Basic to intermediate knowledge of issuing NF-e, NFS-e, and NFC-e
• Basic knowledge of tax legislation applicable to invoice issuance
• Familiarity with ICMS, ISS, PIS, and COFINS
• Experience or initial exposure to tax invoice issuance systems and ERPs
• Experience assisting customers via chat, WhatsApp, and email
• Ability to guide customers through operational questions
• Organization and attention to detail when verifying tax data
• Completed or ongoing degree in Accounting

• Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation
• Unimed Health Plan – 100% covered by Contajá, with copay only when services are used; dependents funded by the employee
• Birthday Day Off
• Wellhub (Gympass) – access to gyms and well-being platforms
• Telepsychology – up to 2 free consultations per month
• Telenutrition – up to 2 free consultations per month
• 15% discount on laboratory tests at the Dasa network
• 30% discount on generic medications and 20% on brand-name medications at the Pague Menos network
• Partnership with Estácio to support academic development
• ImpulsoJá Career Plan
• Gamification program with virtual coins redeemable for prizes, events, and gifts