Business Process Consultant – ServiceNow

• Map business requirements based on ServiceNow platform best practices.
• Lead process and best-practice workshops within ServiceNow.
• Develop user stories and plan sprints using the Scrum methodology.
• Monitor the development, integrated testing, and functional testing of customer solutions on the ServiceNow platform.
• Work on projects for leading companies in their respective industries.

• Experience implementing ServiceNow in one of the following modules: ITSM, CSM, HRSM, SOM, ITBM, S2P, ITOM, IRM, or SecOps.
• Experience leading solution platform implementations.
• Experience with Agile methodologies, particularly Scrum.
• Strong communication and interpersonal skills, with the ability to engage effectively at different organizational levels.
• Experience delivering presentations and workshops.
• At least one of the following certifications: CSA and CIS in one or more of the modules listed above.
• Advanced Spanish is a plus.
• Fluency in English is a plus.
• Postgraduate degree or MBA is a plus.

• Flexible Benefits: Meal vouchers / food allowance.
• SulAmérica health insurance — no co-pay and 100% employer-paid.
• SulAmérica dental plan — 100% employer-paid.
• Home office allowance.
• Life insurance.
• Childcare assistance.
• Profit-sharing program (PPR).
• Quality of Life and Well-being: Wellhub (Gympass).
• Digital urgent care: 24/7 telemedicine, with appointments available within 20 minutes.
• Telehealth consultations with medical specialists.
• Chronic Care Management: personalized, multidisciplinary support.
• Maternity Program: support throughout pregnancy from qualified professionals.
• Nutrition Program: support for employees seeking healthier eating habits, including consultations with nutritionists.
• Social Support: social workers, plus legal and financial guidance.
• Emotional Health: checkups, psychotherapy, and an emergency and crisis support center.
• Benefits Club — Education and Career: partnerships with training providers, universities, and language schools.
• Shark Academy: ongoing training and fully funded certifications.
• #sharkteam: exchange of experience and knowledge with a team recognized as a market reference.
• Aoop Lovers: gamification program where points can be exchanged for prizes.