Field Service Technician

• Perform appliance servicing, break fix, and installations for gaming equipment
• Manage inventory and ensure adequate stock levels for service requirements
• Deliver customer service and resolve client concerns promptly
• Conduct routine maintenance checks on gaming equipment
• Collaborate with the technical team to diagnose and troubleshoot equipment issues
• Maintain accurate service records and documentation for repairs and installations
• Ensure compliance with safety standards and company policies
• Train and support clients on equipment usage and maintenance
• Participate in weekend on-call rotations for urgent service requests
• Travel to client locations as needed to perform service tasks
• Communicate with clients and internal teams to determine service needs
• Identify opportunities to improve service delivery and client happiness

• Full New Zealand driver's license is strictly required
• Proven ability to deliver excellent customer service
• Technical background in appliance servicing and installations is preferred
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a collaborative team
• Outstanding time management and organizational abilities
• Effective written and verbal communication skills
• Open to taking part in weekend on-call rotations
• Familiarity with inventory management practices is a plus
• Enthusiasm for learning and adapting to new technologies

• Comprehensive pay and benefits package designed to stay competitive in the market
• Annual bonuses and incentives may be available depending on role and location
• Health and wellbeing benefits may be available depending on role and location
• Paid time off may be available depending on role and location
• Retirement plans may be available depending on role and location
• Insurance coverage may be available depending on role and location
• Other local or statutory benefits may be available depending on role and location
• Comprehensive on-the-job training