Outbound Sales, Customer Service

• Achieve individual and team sales targets through proactive selling and cross-selling activities
• Provide expert advice on the water filtration product range and guide customers toward appropriate solutions
• Deliver exceptional customer service across phone, email, and online channels
• Build strong customer relationships to maintain high levels of customer satisfaction and retention
• Process email and phone orders, subscriptions, returns, credits, and quote requests with complete accuracy
• Check delivery schedules and ensure orders are processed for correct delivery dates
• Monitor order progress, manage backorders, and proactively communicate updates to customers
• Prepare and maintain accurate sales and customer service reports
• Respond promptly and professionally to customer enquiries, concerns, and complaints to ensure first pass resolution
• Follow up on customer enquiries, outstanding orders, and service cases to ensure full completion
• Handle customer complaints and escalations professionally by identifying root causes and implementing solutions
• Provide advice on after-sales service requests and escalate cases accurately through system workflows
• Maintain accurate, complete, and up-to-date customer records in the CRM platform
• Record all interactions, enquiries, sales activities, and opportunities in a timely manner
• Track customer follow-up activities including call-backs, tasks, and service cases
• Collaborate with internal operations, logistics, and finance teams to resolve customer issues

• Proven experience in customer service and proactive outbound sales
• Strong communication and interpersonal skills with high proficiency in written and spoken English
• Excellent problem-solving, negotiation, and conflict resolution capabilities
• High attention to detail and accuracy in data entry and order processing
• Demonstrated ability to multitask, manage competing priorities, and thrive in a fast-paced environment
• Proficiency in Microsoft Office applications and CRM software
• Direct experience using Zoho CRM and Zoho Books (Nice-to-Have)
• Prior background in the water filtration, manufacturing, or commercial supply sectors (Nice-to-Have)
• Experience managing backorders and coordinating with supply chain or logistics teams (Nice-to-Have)

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• 13-month pay
• With Government mandated benefits