FlexFund Support Representative

• Support clients throughout the transaction lifecycle by addressing inquiries and guiding them through processes
• Analyze incoming requests and determine effective solutions
• Manage order workflows from creation to completion, ensuring timely processing and proper handling
• Ensure accuracy of order details across internal systems
• Identify, analyze, document, and report system bugs or operational issues, with timely escalation
• Communicate with clients and internal teams to resolve order-related concerns

• 1+ year of experience in customer service or technical support (preferred)
• Strong attention to detail with a high level of accuracy in data entry
• Ability to work in a fast-paced environment and meet strict deadlines
• Effective multitasking and time management skills
• Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.)
• Strong written and verbal communication skills
• Proven Experience working with US based business teams
• Completion of daily, weekly, monthly tickets received
• Ensuring tickets are completed within one business day
• Consistent and reliable availability during scheduled work hours
• Accuracy and completeness of work per QA standards
• Positive satisfaction results from agents and clients
• Full and ongoing overlap with Porch’s U.S. Central Time business hours (11:30 PM IST – 7:00 AM IST)

• Medical insurance
• Accident insurance
• Retiral benefits
• 12 company-paid holidays
• 2 flexible holidays
• Privilege/earned leave
• Casual/sick leave
• Paid maternity and paternity leaves
• Weekly wellness events
• Night Shift Allowance in line with company policy