Cluster Lead, L3 Support Specialist – Microsoft Power Platform

• Provide functional and technical leadership to internal and external team members
• Act as the single point of contact between the client, L1.5 support teams, and Center of Excellence teams
• Define and refine Standard Operating Procedures with the customer
• Manage operational escalations and participate in on-call support on a rotation basis
• Handle complex L3 technical issues related to Microsoft Power Platform
• Administer Power Automate, users, and environments
• Analyze recurring issues, system errors, and performance bottlenecks to identify root causes
• Set up and manage Power Platform environments
• Deploy and maintain CI/CD pipelines through Azure DevOps
• Ensure compliance with change management processes and governance policies
• Create and update technical documentation, troubleshooting guides, and knowledge base articles
• Facilitate knowledge transfer within the team

• At least 8–10 years of in-depth experience developing and supporting solutions based on Microsoft Power Platform and Dynamics 365
• German proficiency at least B2, preferably C1
• English proficiency at least B2, preferably C1
• MB-200: Microsoft Power Platform / Dynamics 365 Core certification
• MB-400: Microsoft Power Apps / Dynamics 365 Developer certification
• PL-600 / MB-600: Microsoft Power Platform / Dynamics 365 Solution Architect certification
• Expertise in Power Automate, Power Apps, platform administration, and user management
• Experience with Azure DevOps and CI/CD pipelines for Power Platform
• Experience implementing security and governance requirements
• Strong customer focus and excellent communication skills
• Strong analytical thinking and troubleshooting skills
• Experience managing support queues and prioritizing critical incidents
• Willingness to participate in an on-call rotation

• Participation in an on-call support rotation
• Full-time employment