Technical Writer

• Write and maintain user guides, help center articles, release notes, API documentation, and in-app content
• Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation
• Interview subject matter experts to extract and structure technical information
• Own documentation projects end-to-end, from planning and drafting through review, publishing, and maintenance
• Audit and refresh existing documentation as the product evolves
• Work within and help evolve the style guide, templates, and content standards
• Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets
• Contribute to information architecture decisions for the docs site/help center
• Use analytics and customer feedback to measure content effectiveness and prioritise updates
• Occasionally support other content needs, including release announcements, internal knowledge base articles, and onboarding materials

• 2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment
• Proven ability to explain complex technical concepts simply for a non-technical or semi-technical audience
• Strong written English — grammar, clarity, tone, and structure
• Experience working directly with engineers and/or product managers to gather technical information
• Experience using AI writing/authoring tools to accelerate drafting or content audits
• Familiarity with a documentation/help center platform such as Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar
• Basic understanding of software development concepts, including APIs, releases, bug vs. feature, and staging vs. production
• Experience with version control or structured content workflows, such as Git, Markdown, or a CMS-based review process
• A strong portfolio of published documentation samples
• Self-directed and organised, with the ability to manage multiple documentation projects and deadlines simultaneously
• A background or interest in information architecture and taxonomy design
• Familiarity with Markdown, HTML/CSS basics, or static site generators such as Docusaurus, Hugo, or Jekyll
• Nice to have: Experience with DITA/XML or structured authoring/single-sourcing
• Nice to have: Experience documenting REST or GraphQL APIs, including reading OpenAPI/Swagger specs
• Nice to have: Exposure to localization/translation workflows for multi-language documentation
• Nice to have: Basic screen recording/video or GIF creation skills for tutorials
• Nice to have: Familiarity with UX writing or in-app microcopy
• Nice to have: Experience with content analytics, such as Google Analytics or docs-specific analytics
• Nice to have: Prior experience in a fast-growing startup or scale-up environment
• Nice to have: Basic scripting or command-line comfort

• Remote & flexible working – with hybrid options in London or Chichester
• Laptop & home office budget – 500 EUR to set up your ideal workspace
• Private Medical Insurance with Aviva, including Dental & Optical
• Group Life Insurance & Yulife Wellbeing & Rewards
• Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace
• EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
• 25 days holiday + bank holidays
• Training, support, and personal development