Account Manager

• Manage and nurture a portfolio of clients, driving the adoption and strategic use of monday.com
• Conduct regular meetings to track results, identify challenges, and propose improvements
• Identify upsell and cross-sell opportunities, presenting solutions that deliver genuine value to clients
• Collaborate with the sales, marketing, and support teams to ensure a smooth and satisfying customer journey
• Develop customized success plans with clear goals and growth strategies
• Manage contract renewals, negotiating terms and conditions to maintain the partnership
• Build and strengthen client relationships, ensuring they realize maximum value from monday.com
• Drive retention and identify expansion opportunities, serving as the strategic point of reference for each account

• Experience in account management or customer success, preferably in SaaS or technology solutions
• Active listening and consultative thinking skills to understand customer needs
• Ability to lead strategic presentations and enablement workshops
• Strong organizational skills to manage multiple clients and prioritize requests efficiently
• Familiarity with CRMs and management platforms
• Bachelor's degree
• Knowledge of monday.com is a plus
• Sales and negotiation skills
• Availability to work full-time

• Commission
• Remote work opportunities