Order and Billing Specialist

• Prepare, approve and issue customer invoices in accordance with contractual terms, billing schedules, and customer requirements
• Review sales orders, contracts, purchase orders, and supporting documentation to ensure billing is accurate and complete
• Verify pricing, quantities, billing dates, payment terms, tax information, and other invoice requirements
• Process recurring, milestone, usage-based, time-and-materials, and other types of customer billing
• Coordinate with Order Management to ensure orders are properly established and contain the information necessary for accurate billing
• Work with Revenue Accounting to ensure billing activity is consistent with revenue recognition requirements
• Research and resolve billing errors, rejected invoices, and customer billing inquiries
• Prepare credit memos, rebills, debit memos, and other billing adjustments in accordance with company policies
• Monitor billing schedules and proactively identify invoices that are approaching or past their scheduled billing dates
• Ensure invoices are delivered through the appropriate customer billing portals or other required channels
• Maintain accurate billing documentation and customer records
• Ensure accuracy of taxes on customer invoices
• Assist with customer account reconciliations and research discrepancies between billing records and the general ledger
• Support month-end and year-end close activities related to billing and accounts receivable
• Prepare billing reports and assist management with analysis of billing activity and outstanding issues
• Execute order-to-billing transactions and customer data management in the ERP
• Identify recurring billing problems and recommend improvements to billing processes and controls
• Assist with internal and external audit requests related to customer billing
• Advise, lead and execute projects that simplify the order-to-billing-to-Collections processes

• Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent relevant experience
• 8+ years of experience in billing, accounts receivable, accounting, or a related finance function
• Strong attention to detail and accuracy
• Ability to interpret contracts, purchase orders, and billing instructions
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel
• Experience working with an ERP or billing system
• Experience with complex B2B or enterprise billing
• Experience with software, SaaS, technology, professional services, or subscription-based businesses
• Experience with NetSuite, Zone Billing or similar ERP/billing platforms
• Experience with recurring, milestone, usage-based, or time-and-materials billing
• Experience working with customer procurement systems or electronic invoicing portals
• Experience supporting multi-site or multi-entity customers

• Performance Bonus
• Flexible work arrangements
• Discretionary Time Off (DTO)
• Global paid parental leave
• Employee Assistance Program (EAP)
• Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate