Marketing Success Specialist

• Onboard new clients onto the platform, from account connection through feature setup, and ensure they know how to use it
• Advise clients on social media planning, posting frequency, content calendars and audience engagement
• Write and refine marketing copy for emails, social posts, website content, landing pages and campaigns
• Create content examples, templates and creative assets clients can adapt
• Provide practical guidance on SEO, keyword research, GEO, email campaigns and paid advertising
• Answer client questions, troubleshoot setup issues and escalate technical requests to the appropriate internal team
• Build onboarding materials, user guides and tutorials
• Track platform adoption and feed client feedback and feature requests to the product team

• At least 2 years of experience in digital marketing, content marketing, marketing operations, customer success or a closely related role
• Experience dealing directly with external clients, including over calls and video, not only internal stakeholders
• Strong written English and genuine copywriting ability
• Hands on experience across at least two of: social media marketing, email marketing, SEO, paid advertising, or creative content production
• Good working understanding of digital marketing fundamentals and how different channels bring in and hold an audience
• Ability to explain marketing concepts and software clearly to people with very different levels of experience
• Comfortable picking up new software quickly and then teaching it to someone else
• Available to work 7:00 PM to 4:00 AM Philippine time, Monday to Friday, on an ongoing basis
• Nice to have: experience in client onboarding, customer success, account management or SaaS support
• Nice to have: background in B2B marketing, fintech, trading or other technology-driven industries
• Nice to have: experience running software demonstrations, training sessions or webinars
• Nice to have: basic design skills and ability to create marketing assets independently in Canva, Figma or similar
• Nice to have: familiarity with HubSpot, Intercom, Google Analytics, Ahrefs, Beehiiv, Brevo, Google Ads or Meta Ads Manager
• Nice to have: experience writing help documentation, tutorials or educational content
• Nice to have: understanding of GEO and AI-powered search visibility

• 100% work from home
• Full time, permanent Philippine employment with Offshore 24/7
• Complete WFH equipment provided, including a company laptop and all equipment required for your role
• HMO coverage from Day 1
• 20 days paid leave per year, 15 annual leave plus 5 sick leave, accruing from Day 1
• 13th month pay
• Government mandated benefits
• Annual rate and performance review
• Comprehensive training and ongoing professional development
• Regular staff events and team activities