Technical Support Representative II – Part Time

• Provide advanced technical support to customers experiencing technical issues with products or services while delivering excellent customer service
• Identify and troubleshoot advanced technical problems and provide timely, effective solutions
• Communicate technical solutions to non-technical customers clearly and concisely
• Escalate complex issues to higher-level team members as necessary
• Document customer interactions and technical issues in a CRM system
• Provide feedback on product improvements and enhancements based on customer feedback and technical issues
• Improve knowledge of products, services, and processes through training programs and continuous learning modules
• Collaborate with other departments to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues
• Adhere to company policies and procedures

• Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment
• Strong communication skills, both verbal and written
• Advanced technical troubleshooting knowledge in hardware, software, and/or systems
• Proficiency in using computer applications and software
• Experience using a CRM preferred
• BYOD (Bring-Your-Own-Device) equipment setup
• Permanent work-from-home/remote arrangement

• 21 Days Annual Leaves
• Medical
• Remote Work Allowance (400 lei/month)
• Meal tickets (40 lei/working day)
• Performance Bonus
• BYOD (Bring-Your-Own-Device) remote work setup