Principal IT Engineer

• Own the architecture and continuous improvement of the corporate IT environment
• Manage and optimize identity, SSO, authentication, device management, and access controls
• Own Google Workspace, Okta, Workspace ONE, Slack, and other critical workplace SaaS platforms
• Define endpoint standards across Windows, macOS, and mobile devices
• Drive device trust, conditional access, compliance, and secure access to corporate applications
• Evaluate and implement new workplace technologies and SaaS solutions
• Drive technical excellence and continuous improvement of global IT service delivery and helpdesk operations
• Ensure business continuity and support coverage for critical IT services and incidents
• Define service standards, SLAs, escalation processes, monitoring, and operational metrics
• Act as the senior technical escalation point for complex identity, endpoint, networking, SaaS, and workplace technology issues
• Create technical standards, guidelines, documentation, and operating procedures for junior IT team members
• Mentor and provide technical direction to IT engineers and support teams
• Automate onboarding, offboarding, role changes, provisioning, and access-management workflows
• Build integrations between HR, identity, device-management, SaaS, and internal systems
• Eliminate repetitive processes through scripting, APIs, workflow automation, and AI
• Improve employee self-service and reduce dependency on manual IT operations
• Partner with Security on identity, endpoint, access-control, and device-security policies
• Support ISO 27001, SOC 2, and GDPR compliance requirements
• Improve SaaS governance, license management, application discovery, and access reviews
• Ensure IT architecture follows security, privacy, reliability, and audit standards
• Partner with Security, Engineering, People, Finance, Legal, and business teams across multiple countries and time zones

• 8–10+ years of experience in corporate IT, workplace technology, identity, endpoint management, or related roles within global technology companies
• Experience working in a global, product-led, fast-growing and fast-paced technology environment
• Deep experience with Google Workspace and Workspace ONE, or comparable enterprise platforms
• Strong knowledge of SSO, SAML, OIDC, SCIM, MFA, identity lifecycle management, and device trust
• Strong Windows and macOS endpoint-management experience
• Experience supporting global organisations and IT operations across multiple countries and time zones
• Experience automating workflows using APIs, scripting, and integration platforms
• Strong understanding of SaaS administration, networking, security, and modern Zero Trust principles
• Ability to independently design solutions and lead technically complex initiatives from architecture through production
• Ability to define technical standards and provide technical guidance and mentorship to junior and mid-level IT professionals
• Excellent English communication skills, both written and verbal
• Strong analytical and troubleshooting skills with a bias toward automation and scalable solutions

• Competitive pay
• Meaningful benefits
• Equal Opportunity Employer