Customer Success Manager – Sustainability, Fashion Supply Chains

• Manage a portfolio of clients and ensure they generate maximum value from Worldly’s tools and services
• Consult with clients to understand their context and challenges
• Design data collection programs supporting clients’ sustainability goals
• Assess and monitor client programs to drive growth and improve performance
• Champion a culture of customer success and deepen client relationships
• Onboard and train clients, supply chain partners, and other program stakeholders
• Serve as the primary customer contact for supply chain programs
• Provide strategic input on client challenges for account managers
• Manage workflows between client teams and Worldly’s customer support and product teams
• Partner with Product, Education, and Customer Support teams to improve customer experience
• Collaborate with Customer Success leadership and team members to strengthen the Customer Success organization
• Travel occasionally to support team collaboration, customer engagement, company events, and business needs

• 3–5 years in a customer success or client services organisation
• Hands-on experience with consumer goods and/or fashion supply chains
• Background in sustainability
• Experience in a fast-paced, high-growth technology/SaaS environment
• Strong analytical skills and a data-driven approach to decision-making
• Proven complex project management experience
• Ability to manage multiple customer relationships simultaneously
• Fluency across project management or customer success software, HubSpot, Claude Cowork, Microsoft Office, and Google Suite
• Flexibility to work early or late hours
• Willingness to travel globally
• Located in and legally eligible to work in one of the required locations

• Comprehensive benefits offerings; 100% employee premium covered by Worldly
• Growth Opportunities
• Equipment Stipends
• Unlimited PTO
• Paid company holidays
• Performance-based bonuses
• Healthcare
• Retirement matching (for US employees)
• Equity (for US employees)
• Office stipend
• No-meeting Fridays
• Flexible time off
• Culture committee, coffee chats, and other interest groups
• Work-From-Home Benefits
• Incentive Stock Options Package