Customer Success Manager – EMEA

• Achieve zero churn with assigned customer accounts
• Monitor customer activity through the Storyly dashboard and proactively identify opportunities to improve product usage
• Create content strategies and best practices based on customer goals and objectives
• Design and present customized product demonstrations
• Create custom slide decks for proof-of-concept efforts
• Manage Storyly customer accounts, including follow-ups and custom problem solving
• Follow up on Storyly sign-ups and proactively engage new users
• Research and create alternative best practices for Storyly features
• Track and respond to questions and requests through Intercom and route issues appropriately
• Analyze performance using Google Analytics, Firebase, Mixpanel, Amplitude, and other analytics tools
• Generate actionable insights to maximize customer value
• Represent Storyly at relevant local events and visit customers when necessary or beneficial
• Work with global brands and app owners to maximize the value of Storyly’s AI-powered content experience platform

• Experienced with improving in-app user engagement on mobile apps
• At least 2 years experience in customer success and customer onboarding process
• 2 or more years of experience working at mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail apps with a background in customer success
• Mobile tech-savvy; able to explain SDKs, APIs, engagement metrics, user segmentation, and mobile operating-system limitations
• Proficient in Excel
• Familiar with Braze, Clevertap, Google Analytics, Firebase, Amplitude and similar mobile analytics tools
• Excellent written and verbal communication skills related to managing customers and projects
• Experience in creative strategy building and product use case building
• Well organized; able to plan proactively with attention to detail
• Native-level communication skills in English and Hebrew
• Engineering degree is not required
• Plus: experience with mobile CRM, analytical, or engagement tools; marketing or branding campaigns; creative-agency strategy departments; e-commerce, finance, or utility verticals; loyalty sector

• Remote work
• Full-time employment