IAM Engineer

• Execute routine identity provisioning, deprovisioning, and entitlement modifications across enterprise systems including Okta, Active Directory, and SailPoint IIQ
• Utilize generative AI tools and intelligent ticketing agents to summarize, categorize, and resolve incoming access requests and security incidents
• Follow and contribute to standard operating procedures (SOPs), runbooks, and knowledge articles to maintain operational consistency
• Maintain strict adherence to SOX controls, security policies, and SLA targets for ticket resolution times
• Identify repetitive manual tasks and collaborate with senior specialists to submit candidates for workflow automation and scripting

• Experience in IT support, service desk, or identity management operations
• Basic understanding of Active Directory, Okta, SSO/MFA concepts, and RBAC (Role-Based Access Control)
• Familiarity with leveraging AI assistants (e.g., Copilot, ChatGPT) for troubleshooting, documentation, and basic query drafting
• High attention to detail regarding access security, compliance standards, and user validation
• Fluent English (written and verbal) for seamless cross-geographic collaboration