Clinical Systems Optimization Specialist

• Serve as a subject matter expert designing, developing, delivering, and improving products, programs, and services
• Support and ensure quality operational delivery through efficient processes, systems, training, and communications
• Interpret data on complex issues, lead teams, and make business decisions with support
• Collaborate with initiative leads and management to prepare, organize, coordinate, document, and deliver department products and services to globally dispersed, cross-functional audiences
• Develop support materials, presentations, and tools for department strategies and responsibilities
• Develop, optimize, and improve processes, systems/applications, training, and communications
• Lead small- to medium-scale process improvement initiatives
• Develop process improvement processes and solutions
• Identify and collate information to assess process compliance and prioritize business process improvement needs
• Review, assess, and update procedural documents for compliance with current processes
• Perform special projects, assignments, and administrative tasks as needed
• Provide training and guidance to junior team members
• Frequently interact with diverse groups to obtain or communicate information

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• 5+ years of previous experience providing the knowledge, skills, and abilities to perform the job
• Significant clinical research experience across all phases of the clinical study life cycle is preferred
• Experience with PowerBI, PowerApps, and PowerAutomate is required
• Coding experience with Python and JavaScript is preferred
• Experience with Spotfire dashboard development is preferred
• Thorough understanding of procedural documents
• Advanced understanding of process improvement fundamentals
• Solid investigative, negotiation, and analytical skills
• Thorough understanding of clinical management technology and systems, and strong computer skills
• Effective judgment, decision-making, escalation, and risk-management skills
• Effective oral and written communication skills, including communicating in English orally and in writing
• In-depth interpersonal and problem-solving skills
• Ability to direct and promote teamwork in multidisciplinary and/or multicultural team settings
• Strong attention to detail
• Thorough understanding of regulatory guidelines and directives
• Strong creative and critical-thinking skills
• Ability to work in an upright and/or stationary position for 6–8 hours per day
• Occasional overnight travel required
• Ability to perform under stress and multitask
• Regular and consistent attendance

• Fully remote work mode
• Standard Monday–Friday work schedule