Head of Client

• Own the full client relationship across every brand in the account
• Lead the review cadence and manage client escalations
• Serve as the trusted point of accountability for clients
• Carry the commercial outcome for volume, CPA, ROAS, and contribution
• Set targets with senior leadership and identify performance trends early enough to direct meaningful responses
• Set and sequence priorities across a multi-brand account
• Ensure brands are not silently deprioritized when specialist capacity is contested
• Direct cross-functional specialists through outcome-driven briefs
• Coordinate User Acquisition, Affiliates, SEO, Media, and Planning specialists
• Own client conversations regarding budget, scope, and contract terms
• Flag risks to spend or return before they become problems

• Proven experience in client-facing performance marketing or account growth, ideally agency-side
• Experience owning commercial outcomes, including budget conversations, scope negotiation, and performance accountability
• Fluency in acquisition economics: CPA, ROAS, and LTV
• Ability to engage channel specialists on performance metrics and challenge where needed
• Experience coordinating cross-functional specialists without holding headcount
• Decisiveness under competing demands and ability to sequence work across complex, multi-brand accounts
• Track record of building relationships with senior client stakeholders and growing and protecting accounts over time
• Comfortable operating with minimal oversight in a coordinated-capacity model rather than a dedicated team structure