Finance Assistant, Mandarin Speaking

• Produce detailed invoices for Platform Services customers with supporting documentation aligned with contracted terms
• Pull weekly billing and cost data from multiple systems and teams, including Outbound, Operations, and Warehouse
• Consolidate billing and cost data into a sensible, well-organized format
• Check billing files and invoices for formula accuracy, internal consistency, contract alignment, and unusual items
• Submit billing files and invoices for internal approval
• Issue approved invoices directly to customers
• Liaise with internal and external stakeholders on invoice calculations, queries, and contract terms
• Work with Platform Services account managers to investigate and resolve customer billing queries
• Communicate directly with Chinese-speaking customer contacts in Mandarin to clarify billing details and resolve issues
• Own the weekly billing cycle for Platform Services accounts
• Pull data from multiple systems, build clean and accurate spreadsheets, check data against contract terms, and ensure invoices are approved and sent on time

• Available work-from-home setup
• Desktop/laptop with 4th generation or higher, at least Intel i3 or equivalent processor
• At least 4GB RAM
• Windows 10 and above or Mac OSX operating system
• Own dual monitors
• Strong and stable wired DSL, cable, or fiber internet connection with a 10 Mbps plan or higher for the primary connection
• PC headset
• HD external or integrated webcam with at least 720p resolution
• Highly diligent and detail-oriented, able to perform final checks before invoices are issued
• Ability to work to tight, non-negotiable deadlines
• Confidence working with internal and external stakeholders
• Experience working with high volumes of data across multiple sources
• Experience creating invoices or other customer-facing financial documents
• Understanding of P&L and how billing feeds into it
• Highly proficient in MS Excel, including formulas, lookups, and large data sets
• Fluent in English and Mandarin, spoken and written, to a business standard
• Able to work UK hours (8:15–17:15)

• Remote position with work-from-home setup
• Work-from-home equipment requirements provided
• Company-provided scam-awareness and recruitment contact guidance