Client Experience Specialist

• Own the full client experience end to end, from handover through the life of the account
• Audit how Yokly's client-facing teams perform
• Exercise direct audit authority over Client Success Managers and Leads, including sitting in on real client meetings
• Conduct client check-in calls and exit interviews using judgment within a clear protocol
• Design loyalty and referral programs
• Design client-facing reporting
• Design the onboarding experience and continue owning what is built
• Report findings directly to the CEO

• 3-5 years in client experience, client success, account management, or a related client-facing role
• Bachelor's degree in Business, Communications, or a related field — or equivalent experience if you don't have one
• Comfortable holding a line with a manager whose work you're auditing
• Analytical by instinct — you solve the problem in front of you instead of escalating it
• A confident communicator who can run a real conversation with a client, not just write a report about one
• Full-time availability for the 11:00 PM – 8:00 AM Philippine Time shift
• Independent Contractor contract type

• Permanent Work-From-Home setup
• Weekends off — Saturdays and Sundays are yours
• HMO coverage with Maxicare upon regularization, with the option to add dependents
• Wellness checks and support services
• Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
• Sick Leave: 40 hours (16 available even during probation)
• Mental Health Leave: 8 hours a year
• Special leaves: birthday, bereavement, and paternity leave
• Holiday observance: U.S. holidays plus select Philippine Holy Week dates
• Convert unused PTO to cash
• Company-provided equipment
• Yokly's 13th Month Pay
• A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries