Operations Specialist – Full-Time

• Manage the smooth execution of direct-mail campaigns—from booking and selecting the print partner through to delivery
• Review submitted print data for technical feasibility, including resolution, bleed, color spaces, data preparation, and preflight
• Ensure formats are compatible with automation systems used by international postal services
• Support customers with questions about printing processes, international postage and logistics processes, and address validation and cleansing
• Provide proactive, solution-oriented feedback on defective print data or formats
• Calculate customer pricing
• Track order processing through to invoicing
• Collaborate with Product, Customer Success, and Marketing & Sales to continuously improve the software
• Continuously improve processes within the Operations team

• Professional experience at an advertising or media agency, in a print shop, or working with national and international postal service providers
• Basic or practical knowledge of print production and print processing
• Good understanding of postal shipping requirements
• Team player with a willingness to take responsibility
• Strong commitment to quality and an eye for optimization opportunities
• Structured and precise working style
• Proficiency in Excel
• Ability to organize and prioritize work effectively
• Native-level German
• Fluent English

• 30 days of annual leave
• BahnCard 25—for business travel and private use
• Individual home office budget—for optimal workplace equipment
• Workation—work from another EU country for up to 3 months per year
• Annual professional development budget—for your personal and professional growth
• Company pension plan
• Team events and collaborative work
• A high degree of autonomy and responsibility
• Sustainable working environment with climate-neutral operations and climate-neutral print campaigns