Email Marketing Specialist, Klaviyo

• Build, schedule, and deploy email and SMS campaigns and flows in Klaviyo across a portfolio of US DTC brands
• Set up and configure Klaviyo email and SMS accounts for new clients
• Own the campaign calendar, keeping it current, flagging risks early, and making sure nothing slips
• Write creative briefs for designers and copywriters, and manage the email design process from brief to approval
• Pull and compile monthly performance reports across email and SMS accounts
• Communicate directly with clients on campaign approvals, design feedback, and performance updates
• Collaborate with the Retention Strategist and pod (designer, copywriter) on all client deliverables
• Maintain a strong design eye and identify off-brand work
• Execute lifecycle strategies for US DTC eCommerce brands

• Minimum 2 years of hands-on Klaviyo experience - campaigns, flows, segmentation, and reporting
• Minimum 2 years of agency experience or managing multiple clients simultaneously
• Strong attention to detail - you catch errors before they go live, not after
• Clear written and verbal communication skills - you can write a concise client update or design brief without being asked twice
• Strong project management skills - ClickUp experience is a plus
• SMS experience (Klaviyo or Postscript) is a plus
• Strong Excel or Google Sheets skills
• Submit your resume, a brief cover letter, and a 2-minute intro video. Applications without a video will not be considered.

• Work alongside world-class DTC retention strategists, paid social specialists, and eCommerce growth marketers every day
• A dedicated pod structure - you're supported by a strategist and designer, not working in isolation
• Access to ongoing training and account reviews with top retention practitioners and industry experts
• Real career progression - we promote from within and are actively building this department
• Exposure to a diverse portfolio of established DTC brands across fashion, health & fitness, jewelry, beauty, and more
• A tight-knit team culture built on Kaizen, openness, and genuine care for each other's growth
• Flexibility in working hours with notice