Support Engineer, L2

• Provide L2 technical support as part of a 24/7 support operation, with alternative schedules available
• Assess and prioritize incoming support requests based on severity and business impact
• Independently research, diagnose, and resolve issues involving Linux, virtualization, networking, and cloud infrastructure
• Analyze logs, system configurations, and performance data to identify causes and recommend corrective actions
• Escalate complex issues to L3 support or engineering with clear findings, diagnostic evidence, and reproduction steps where applicable
• Own support cases through to resolution, keeping customers informed with timely, clear, and professional updates
• Maintain and expand the Knowledge Base with troubleshooting guides, documented solutions, and recurring issue findings
• Collaborate with partners, L3 support, and engineering teams on complex technical challenges

• Previous experience in technical support, Linux system administration, or a similar technical role
• Solid understanding of Linux operating systems and practical experience working from the command line
• Ability to troubleshoot Linux services, processes, permissions, package management, and system logs
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSH, FTP, and SMTP, with practical network troubleshooting skills
• Structured approach to problem-solving and ability to investigate issues independently
• Intermediate or higher English proficiency, written and spoken
• Strong communication skills, attention to detail, and ownership of customer issues
• Ability to prioritize competing requests and remain calm during critical incidents
• Availability to work an agreed shift schedule supporting a 24/7 service
• Experience with virtualization technologies such as KVM, Proxmox, or VMware is a bonus
• Familiarity with containers, Kubernetes, OpenStack, or cloud platforms is a bonus
• Experience with monitoring and ticketing tools such as Zabbix, Prometheus, Zendesk, or Jira is a bonus
• Experience configuring or troubleshooting DHCP, DNS, and VPN services is a bonus
• Bash or Python scripting skills are a bonus
• Familiarity with storage technologies and troubleshooting is a bonus
• Relevant certifications, such as LPI or Red Hat, are a bonus

• Remote work options and flexibility within your agreed support schedule
• Share options, giving everyone a stake in our success
• Support in obtaining private medical insurance
• Referral bonus program
• Recognition programs and learning opportunities
• B2B contracting in Ukraine