Operations Virtual Assistant

• Build, document, and improve SOPs
• Ensure SOPs are adopted and followed
• Track projects and deliverables
• Manage follow-ups
• Coordinate across teams and vendors
• Support ticketing and incident operations
• Own reporting and quality assurance
• Maintain dashboards and KPI trackers
• Perform data reconciliation
• Prepare operational reports

• At least 1 year of virtual assistance experience
• 1+ year in ops, EA, or admin support
• Real process-documentation and cross-team coordination experience
• At least 1 year of leadership experience
• Project management experience
• Strong Sheets/Excel skills, including formulas, pivots, and conditional formatting
• Strong familiarity with Google Workspace
• Strong familiarity with ClickUp, Asana, Notion, or Airtable
• Strong familiarity with HubSpot, Zoho, or Salesforce
• Experience with Google Sheets for formulas, tracking, and dashboards
• Familiarity with Zapier, Go High Level, or automation tools
• Familiarity with CRM and project management platforms
• SaaS or BPO background is a plus, not a requirement

• Permanent Work-From-Home setup
• Weekends off — Saturdays and Sundays are yours
• HMO coverage with Maxicare upon regularization, with the option to add dependents
• Wellness checks and support services
• Paid Time Off: 40 hours in year 1, growing to 120 hours with tenure
• Sick Leave: 40 hours (16 available even during probation)
• Mental Health Leave: 8 hours a year
• Special leaves: birthday, bereavement, and paternity leave
• Holiday observance: U.S. holidays plus select Philippine Holy Week dates
• Convert unused PTO to cash
• Company-provided equipment
• Yokly's 13th Month Pay
• A Welcome Kit, plus tokens for birthdays, milestones, and anniversaries