English Speaking Customer Support Agent

• Handle high-volume customer inquiries via calls, email, and chat
• Meet performance metrics including Call Handling, CSAT, and QA
• Simplify complex information into clear, easy-to-understand responses
• Investigate issues thoroughly and provide effective solutions
• Collaborate with relevant teams for problem-solving
• Accurately document interactions in ticketing systems
• Work independently while maintaining quality and responsiveness

• Must be based in Colombia
• B2 English level or higher (written & spoken)
• Previous BPO/customer support experience in similar roles and/or scope of work
• Strong analytical and critical thinking skills
• Excellent written communication
• Solution-oriented and self-driven
• Experience with tools like Zendesk, Gorgias, or Salesforce is a plus
• Comfortable working remotely
• Available to start soon
• Windows 10 or above (32-bit) or MacBook; no Chromebook, Linux, or desktop
• Minimum 8GB RAM
• Intel Core i5 or higher processor
• Internet: 40–50 Mbps download and 30 Mbps upload
• Wired headset
• Quiet, distraction-free workspace

• 100% remote work
• Collaborative and supportive global environment
• Exposure to international clients
• Opportunities for growth and development