Partner Operations Analyst

• Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, ensuring partners are set up, live, and active
• Provide ongoing account management for high-value software and marketing partners as the main operational point of contact
• Lead independent projects from scoping, planning, and delivery
• Drive process and systems improvements by managing timelines and dependencies across teams
• Build and maintain automation, including AI tools, for data collection, tracking, and reporting
• Support new pilots and partnership launches, including fulfillment, refunds, pro surveys, and early program feedback
• Partner with Engineering, external developers, Partnerships, and Support to resolve issues and test new tools
• Maintain workflows, documentation, and Jira dashboards so volume, bottlenecks, and partner health are visible to leadership

• 3+ years in operations, partner or account management, customer success, or support operations, preferably at a marketplace or tech company
• Experience owning a process end to end, from mapping and documenting it to improving it
• Track record of delivering a cross-functional project, setting the plan, managing dependencies, and demonstrating the result
• Comfortable with Salesforce, Jira, and spreadsheets
• Experience building dashboards or reports
• Exposure to APIs and product integrations
• Experience using AI or automation tools to reduce manual work
• Clear written and verbal English
• Confidence working with technical and non-technical stakeholders, including external partners
• Ability to work U.S. hours, including graveyard shifts, with occasional schedule changes
• Must currently reside anywhere in the Philippines and be authorized to work there

• Remote work
• Opportunity to lead projects independently
• Opportunity to use AI and automation to simplify workflows
• Equal opportunity workplace
• Reasonable accommodation for individuals with disabilities