Mental Health Response Clinician – Crisis Team

• Deliver high-quality mental health telephone triage using the UK triage tool, de-escalation interventions and support planning
• Build rapport with service users and whānau and create effective support plans and referrals
• Collaborate with Police, Ambulance, crisis teams and frontline partners for seamless handover, communication and outcomes using the ISBAR model
• Maintain accurate professional documentation in line with regulatory and organisational standards
• Ensure consult documents reach the correct clinical team promptly
• Use clinical guidelines, decision-support tools and technology to support safe clinical practice
• Act as shift coordinator when required
• Provide first-point professional support for people experiencing mental distress and guide callers toward safe next steps

• 5+ years’ experience working in an acute mental health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team
• Registered with the NZ Professional Registration Board and hold a current Annual Practising Certificate
• Experience delivering telephone triage and interventions within mental health settings
• Experience working with suicide and risk, including effective risk assessment and management
• Ideally, DAO experience
• Confident and competent using multiple IT systems
• Accurate documentation and responsible workload management
• Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support
• Strong communication skills
• Strong cultural competence and practical application of Te Tiriti o Waitangi and culturally safe practice

• Work from home
• Access exclusive discounts with Boost and Samsung
• Purchase up to two extra weeks of leave