Customer Service Productivity

• Handle and process moderately complex orders from order creation through invoicing
• Assist the Borealis General Sales Manager with sales planning and processes by collating data
• Serve as a link between customers and sales staff
• Build and maintain long-term relationships with assigned customers
• Develop and maintain extensive knowledge of products, services, systems, and processes
• Handle complex customer complaints and requests
• Process and maintain customer master data, pricing conditions, commercial conditions, contracts, and customer hierarchies
• Handle standard and non-standard customer requests and provide timely solutions and alternatives
• Keep customer files updated with current commercial information
• Research and resolve complex customer complaints and issues
• Register complaints and communicate with customers according to standards

• Master Diploma: Business Administration or similar
• 3–5 years of relevant professional experience after Bachelor or 0–1 years after Master
• More than 3 years of proven customer support or client service representative experience
• Track record of over-achieving objectives
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Good customer service experience managing maritime/export processes, including logistics, booking, documentation, and customs clearance processes, considered an advantage
• Ability to multitask, prioritize, and manage time effectively
• MS Office and SAP/other relevant IT systems, advantage
• Advanced English
• Spanish, French, Italian, or any Eastern European language skills, advantage

• Health insurance covering medical treatment in various private medical clinics
• Work from home, if the work activity allows
• Additional days off increasing according to work experience
• Double pay for each vacation day
• Performance-based rewards every three months
• Additional days off and financial support for events such as marriage and childbirth
• Access to LinkedIn Learning and development programs
• Free private covered parking
• Fridays ending at 14:00