Enterprise Account Manager – Strategic Renewals

• Own renewals across an enterprise account book and protect recurring revenue.
• Build relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms.
• Identify account risk, develop save plans, and execute them urgently.
• Move customers from Salesforce-native products to Flosum's cloud-native platform and make the business case.
• Defend accounts against competitors, in-house builds, and new enterprise architectures.
• Coordinate product, support, engineering, and customer success teams to meet customer needs.
• Identify expansion opportunities and hand them to the sales team with a clear plan.
• Maintain accurate forecasts and a clean renewal pipeline in Salesforce.

• 7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software company.
• Significant book of business, ideally $5M+ in annual recurring revenue, with individual accounts above $250K.
• Experience selling or renewing complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms.
• Track record of saving at-risk renewals by going to the executive level, with measurable results.
• Strong negotiation skills and comfort pushing for multi-year terms and discussing price and value.
• Knowledge of NRR and GRR calculations and their business impact.
• Clear, concise writing and speaking skills; able to brief a CIO in five minutes.
• Experience in the Salesforce ecosystem is a strong plus.

• You will work with customers at the moment they move to the cloud.
• Our products sit in the path of AI adoption.
• Real ownership, direct access to leadership, and room to build how account management works here.
• Competitive base plus variable compensation tied to retention.