Claims Administrator – Midshift

• Actively chase, request, and gather information required for claims assessment and underwriting referrals.
• Approve claims and communicate outcomes clearly to customers.
• Communicate claim decline decisions professionally and sensitively.
• Respond to claim enquiries via phone and email.
• Answer and resolve inbound customer queries.
• Maintain communication with customers, veterinary practices, and other third parties to obtain information and progress claims.
• Meet customer satisfaction, company service, and regulatory standards.
• Produce high-quality documentation and maintain accurate records in internal systems.
• Complete administrative tasks with strong attention to detail.
• Complete daily tasks timely using problem-solving skills.
• Meet team SLA and KPI targets.
• Maintain comprehensive knowledge of company products.
• Undertake regular learning and development in line with company and FCA requirements.
• Share knowledge and expertise with colleagues.
• Support other departments when required.
• Identify and contribute to improvements in operational claims processes.
• Perform other position-level duties as they arise.

• Tertiary qualification in Business Administration, Office Administration, Communications, or a related discipline, or relevant work experience, is essential.
• Proven experience in a customer service or administrative role is essential.
• Insurance and claims experience is advantageous but not essential.
• Strong written and verbal communication skills, with the ability to handle sensitive situations professionally, are essential.
• High level of attention to detail and accuracy is essential.
• Strong organisational and time-management skills are essential.
• Ability to manage multiple tasks and meet deadlines is essential.
• Problem-solving mindset with a proactive approach is essential.
• Ability to work both independently and collaboratively within a team environment is essential.
• Competency in using internal systems and Microsoft Office applications is essential.
• Willingness to learn and maintain knowledge of company products and regulatory requirements is essential.

• Permanent work from home
• Monday–Friday: 3:00 PM – 12:00 AM PHT or 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia, New Zealand, the United States, the United Kingdom and Europe
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• Equal opportunity and inclusive workplace