Customer Service Representative, Banking

• Provide competent and friendly advice to customers
• Answer specialized questions by phone, email, and chat
• Process requests carefully and in accordance with established procedures
• Document activities in the database
• Handle and independently maintain customer account-related requests
• Provide customer support for online banking

• Excellent communication skills and empathy
• Friendly and approachable manner
• Very good written and spoken German
• Experience in customer service and administrative tasks is an advantage
• Flexibility to work throughout the full service period, Monday to Sunday, 7:00 a.m.–11:00 p.m.
• Good computer skills
• Internet provider must support the IPv4 standard

• Professional onboarding through training and ongoing development
• Punctual fixed salary plus performance-based compensation
• 28 days of paid vacation
• Digital time tracking
• Pleasant working atmosphere – informal “du” communication from interns to the CEO
• Exclusive shopping discounts with more than 500 partner companies