Senior Collections Specialist

• Manage a high-volume portfolio of business-to-business customer accounts, prioritizing past-due receivables and balances aged 90 days or more
• Engage customers with overdue accounts to develop and execute collection strategies and payment plans
• Facilitate communication, information exchange, and relationship-building to collect outstanding receivables within contractual payment terms
• Conduct scheduled collection calls, address critical discussion points, and document outcomes and follow-up actions
• Investigate, analyze, and resolve invoice disputes with external customers and internal business partners
• Partner with Sales and cross-functional teams to coordinate collection efforts and support cash-flow objectives
• Analyze portfolio and account data to identify risk, prioritize collection activities, solve complex problems, and resolve outstanding balances
• Maintain accurate account documentation and perform collection activities in compliance with company policies, procedures, and internal controls
• Identify recurring issues and trends, recommend process improvements, and support special projects and departmental priorities
• Report to the Lead, Shared Services

• Minimum of two to three years of hands-on collections experience working with business-to-business customers
• Experience managing high-volume portfolios and challenging customer accounts
• Metric-oriented approach toward targets for past-due accounts and balances aged 90 days or more
• Strong verbal and written communication skills in English and Spanish
• Attention to detail and accurate documentation
• Ability to manage conflicting priorities, meet strict deadlines, and adapt to changes in policies, procedures, and technology
• Ability to work efficiently with a sense of urgency
• Proficiency in Microsoft Excel
• Ability to use collection processes, procedures, and account-management systems to recover aging invoices
• Strong analytical and data-review capabilities
• Experience using PeopleSoft or a comparable enterprise resource planning system
• Experience developing customer payment plans and collection strategies
• Cross-functional collaboration with Sales and internal business partners
• Process-improvement skills
• Relationship-building skills

• Remote position with occasional in-person attendance at work-related events at management's discretion
• Work/life flexibility
• Resources for professional development and career growth
• Opportunities to grow, innovate, and contribute through the Workforce for Good
• Global collaboration opportunities