Operations Analyst

• Extract pending-items reports
• Send implementation reports
• Update the new-connections database
• Manage the backlog database
• Update the unproductive-calls database
• Update the general unproductive-calls report
• Extract the cancellation database
• Prepare and report MMGD
• Close the unproductive-calls database
• Monitor penalties
• Close the new-connections database
• Prepare and report the Commercial and Services INDGER
• Analyze data and performance indicators and monitor operations to support decision-making and continuous improvement
• Identify optimization opportunities and collaborate with different operational areas

• Must be at least 18 years old
• Completed university degree
• Knowledge of performance indicator analysis and report preparation
• Intermediate Excel skills
• Strong verbal and written communication skills
• Analytical mindset and logical reasoning
• Strong organizational and planning skills
• Ability to work effectively in a team
• Results-oriented, with a focus on meeting deadlines
• Must have the infrastructure required to work remotely
• Experience in operational monitoring, Control Desk, or Workforce Planning (preferred)
• Knowledge of BI and data visualization tools (preferred)
• Experience monitoring SLAs and performance indicators (preferred)
• Knowledge of customer service or Contact Center operations (preferred)
• Proactive and flexible, with strong interpersonal skills (preferred)

• Meal and/or food allowance
• Remote-work allowance
• Life insurance
• Funeral assistance
• Childcare assistance / assistance for children with disabilities
• School transportation assistance (available for 3 years and 8 months)
• Product discounts
• Dental insurance
• Health insurance
• Career development plan
• Pet insurance plan
• Bulla (salary advance / payroll-deducted loan)
• Discounts at gyms and on sports activities
• Educational Partnerships Program: Discounts on short courses, undergraduate and graduate programs, vocational training, language courses, basic education, and preschools.