Service Operations Assistant

• Dispatch field technicians to handle service tickets.
• Contact partners to schedule technical visits.
• Open and close service tickets.
• Prepare and monitor operational reports in ServiceNow and Azure.
• Monitor the supplier backlog.
• Follow up with technicians to track ongoing activities.
• Support operational control of service requests.
• Ensure that operational records and information are kept up to date.

• Proficiency in Microsoft Office, especially Excel.
• Knowledge of electronic communication and email tools.
• Strong organizational and priority management skills.
• Proactive, problem-solving mindset.
• Strong verbal and written communication skills.
• Ability to monitor processes and operational controls effectively.
• Availability to work in a dynamic environment with multiple demands.
• Knowledge of or experience with ServiceNow is a plus.
• Knowledge of Azure is a plus.
• Experience in Field Services operations is a plus.
• Experience opening, tracking, and closing service tickets is a plus.
• Education or coursework in administration, management, or related fields is a plus.
• This opportunity is open to people with disabilities (PwD) and professionals rehabilitated through Brazil’s INSS social security system.

• Flexible work arrangements and initiatives designed to promote work-life balance.
• Professional development and continuous growth of your skills, aligned with your interests.
• A collaborative, diverse, and innovative environment that encourages teamwork.
• SONDA Academy: a learning platform focused on professional development.
• SONDA Wellness: a program with initiatives focused on physical, mental, and social well-being.