Settlement Department Team Lead

• Lead and develop the settlement negotiators and support team
• Hire, onboard, train, and manage team performance
• Conduct structured one-on-ones, file reviews, and coaching sessions
• Build individual development plans focused on valuation accuracy, negotiation skill, and file velocity
• Address performance and conduct issues with Human Resources
• Own settlement volume, average settlement value, policy-limits capture rate, net client recovery, pre-suit stage time, aged-file exposure, demand turnaround, and negotiator productivity KPIs
• Set performance standards based on jurisdiction, case type, treatment posture, coverage, and liability profile
• Review pipeline and performance data weekly and diagnose performance changes
• Report department performance, forecasts, and risks to firm leadership
• Manage aged and stalled inventory
• Serve as final internal authority on valuation and settlement strategy within approval limits
• Review and approve demand packages, settlement authority requests, and counteroffers
• Apply and teach valuation methodology across injury types, including soft tissue, injections, surgical intervention, and traumatic brain injury
• Identify bad faith setups, policy-limits opportunities, UM/UIM exposure, and coverage issues
• Personally handle or co-handle high-exposure and sensitive negotiations
• Maintain and improve SOPs, checklists, templates, and case-stage definitions
• Partner with medical management on treatment monitoring, records, billing, reductions, and lien resolution
• Collaborate with intake, case management, and litigation on handoffs and case-quality feedback
• Ensure negotiated resolutions are documented, compliant, client-approved, and disbursed accurately and promptly
• Implement and measure technology, reporting, and workflow improvements
• Set standards for client settlement counseling and communication
• Ensure communication with clients in their preferred language
• Resolve escalated client concerns and improve processes based on them

• Three to five years of progressive experience in personal injury, with substantial time in pre-suit settlement and negotiation
• Three or more years directly managing a settlements, pre-litigation, or case management team
• Demonstrated experience managing through metrics
• Experience setting performance standards, tracking performance, holding people accountable, coaching underperformers, and making performance decisions
• Command of case valuation, including medical specials, treatment trajectory, procedure-level valuation, comparative fault, coverage layers, and venue analysis
• Fluency in English and Spanish, written and spoken
• Working knowledge of Florida personal injury practice, including PIP, the statutory pre-suit framework, and applicable damages and fee rules
• Comfort working in a case management system, reports, and spreadsheets
• Ability to build or read a pipeline report and draw conclusions from it
• CV must be submitted in English
• Authorization to work in the United States

• Remote work
• 40-hour workweek
• Reliable internet, a computer, and a quiet, professional workspace required
• No employee benefits or paid time off