Sports Sales Coordinator – Email and SMS Marketing

• Plan, write, build and send email and SMS campaigns promoting facility time, pickup games, registration opportunities and offers
• Segment audiences by location, sport, expressed interest, booking history and engagement
• Build and improve welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking and win-back flows
• Write clear English copy and adapt brand assets into mobile-friendly emails
• Check audiences, dates, time zones, prices, links, personalization and suppression rules before launch
• Monitor delivery failures, bounces, complaints and opt-outs; maintain consent records and healthy lists
• Test messaging, timing, offers and customer journeys; report enquiries, bookings, repeat participation, revenue and engagement metrics
• Maintain accurate availability, dates, time slots, capacity and approved pricing for sports facilities
• Respond to sports-space enquiries, recommend availability, prepare approved quotes and follow through booking and payment confirmation
• Maintain the sales pipeline, document customer commitments and pursue renewals or repeat bookings
• Coordinate with operations before promising availability or exceptions; escalate issues outside authority
• Create and maintain pickup-game listings with location, time, capacity, pricing and player instructions
• Monitor registrations and fill levels and use targeted outreach to fill places
• Coordinate with local hosts and venue contacts
• Manage player questions and waitlists and communicate approved changes
• Identify low-enrolment games, host gaps or venue problems and escalate cancellation, refund or safety decisions
• Track attendance, feedback and repeat participation to improve future games
• Learn inventory, customer journeys and operating processes; audit campaigns and establish follow-up and QA routines
• Own the campaign calendar and sales pipeline and improve priority automations and pickup-game coordination

• Practical experience building email campaigns and automations
• Hands-on SMS experience
• Strong written and spoken English for North American customer conversations
• Confidence following up with leads, explaining an offer and asking for the booking
• Strong attention to detail with schedules, prices, customer records and competing deadlines
• Experience with a CRM and an email/SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp or comparable tools
• Comfort using spreadsheets and reports to understand conversion, bookings and campaign performance
• Dependable communication and willingness to own the next action until an issue is resolved
• Availability to work evenings and weekends in Toronto/Eastern time
• Experience in sports, venue bookings, inside sales, event coordination, customer service or ecommerce retention is helpful
• Completion of the Culture Index survey
• Completion of the Criteria GAME assessment in English

• Remote from Latin America
• Expected variable commissions of US$500–US$1,000
• Evening and weekend work schedule agreed before hiring
• Commission terms agreed before hiring