Accounts Payable Analyst – Energy & Utilities

• Process high volumes of electricity, gas, and LPG invoices accurately and efficiently within the company platform
• Manage dedicated inboxes and upload invoices into the system for payment processing
• Provide professional service to customers, providers, and internal stakeholders
• Respond to internal queries in a timely manner
• Communicate with internal teams, retailers, providers, and other stakeholders
• Maintain accurate systems, customer documentation, and supporting records
• Review and resolve outstanding debt and debt-chase matters
• Request missing invoices and required data from retailers
• Investigate and resolve billing charge disputes
• Reconcile and follow up on billing adjustments
• Follow up cases internally and externally via email and phone
• Submit accurate scheduled weekly reports
• Ensure assigned tasks meet quality, daily performance, and KPI requirements
• Identify and escalate issues to senior team members or managers
• Resolve assigned cases before due dates
• Maintain confidentiality of customer and provider information
• Perform other position-level duties as required

• At least 3–5+ years’ relevant experience in accounts payable support, billing administration, data entry, or a similar role is essential
• Professional qualification certification or equivalent relevant work experience is essential
• Previous accounts payable experience is advantageous
• Proficiency in Microsoft Office applications, including intermediate Microsoft Excel skills, is essential
• Strong attention to detail and accuracy when processing invoices, billing information, and customer data is essential
• Strong organisational and time-management skills, with the ability to manage high volumes of work and meet deadlines, are essential
• Strong written and verbal communication skills are essential
• Good interpersonal skills and the ability to work effectively with internal teams, retailers, providers, and other stakeholders are essential
• Strong initiative and resourcefulness, with the ability to identify and resolve issues efficiently, are essential
• Results-focused and goal-oriented approach to work is essential
• Experience within the electricity, gas, utilities, or related industries is desirable

• Work from home
• Monday to Friday, 7:00 AM–4:00 PM PHT, with adjustments for daylight saving time
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on employee growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• People-first culture prioritizing stability, growth and employee care
• Equal opportunity and culturally diverse, inclusive workplace