Dutch speaking Customer Advisor

• Support customers in Dutch and English by phone, email and messaging
• Help with accounts, existing reservations, payments and complaints
• Handle cancellation and modification requests
• Process refunds and resolve customer concerns
• Support accommodation partners with their online account questions
• Manage customer reviews and provide information as requested
• Complete a 3-week paid intensive training in English followed by a 9-week supported learning period

• Native or C1+ level Dutch
• B2+ level English, used for training, overflow support, systems and internal communication
• Excellent written communication skills
• Good PC knowledge, including Windows, basic troubleshooting and keyboard shortcuts
• Strong multitasking abilities
• Eligible to work in the EU: EU citizenship, a valid work permit card, or a refugee Certificate of Protection
• Flexibility to work rotating shifts, including occasional weekends and bank holidays
• No previous experience is needed; customer service, call centre or hospitality background is a plus

• Competitive monthly salary
• Performance-based productivity bonus
• Monthly meal allowance
• Relocation support to Greece
• 3-week paid intensive training in English
• 9-week supported learning period
• Work from home anywhere in Greece
• Possibility of contract extension
• International, multicultural work environment