Relationship Officer – General Processing

• Achieve monthly KPIs and assigned card acquisition targets
• Maintain performance, productivity, and efficiency across systems and product campaigns
• Direct telesales activities toward sales targets
• Follow verification policies, banking procedures, and regulatory requirements
• Update systems based on customer calls
• Contact potential and existing customers by phone to introduce and promote banking products
• Understand customer needs and recommend suitable banking solutions
• Cross-sell and upsell products to maximize revenue opportunities
• Process customer requests and offers
• Handle customer issues, inquiries, and complaints; escalate issues to the Team Lead when needed
• Maintain records of approvals, requests, and reports
• Build and maintain customer relationships
• Compile daily and monthly team reports and MIS
• Attend daily team huddles and meet team commitments
• Monitor personal performance and align strategies to improve sales outcomes
• Meet all control parameters and policies set by the bank audit team

• University Graduate
• 1-2 years experience in similar work environment
• Preferably has a practical marketing background
• Excellent people management skills
• Strong sales and customer focus
• Ability to think creatively and work under pressure
• Excellent presentation skills
• Good team player with result driven attitude
• Business sensitive
• Analytical and computer skills
• Adaptable and versatile