Functional Consultant

• Serve as the functional reference for strategic digital transformation initiatives
• Translate business challenges into high-complexity functional requirements
• Lead requirements elicitation, analysis, and prioritization processes
• Facilitate discovery workshops, scope definition, and solution design
• Map and redesign customer journeys and corporate processes
• Develop functional requirements, business rules, acceptance criteria, epics, and user stories
• Ensure alignment among business strategy, customer experience, and technology solutions
• Support the development of business cases and feasibility analyses
• Work with Tech Leads, Architects, and Product Owners to define solutions
• Identify systemic impacts, dependencies, and risks
• Support user acceptance testing and functional validation of deliverables
• Ensure requirements traceability throughout the project lifecycle
• Lead functional refinement sessions with squads
• Promote best practices in functional specification and requirements management
• Drive the continuous improvement of digital journeys and customer experience
• Analyze API contracts, technical specifications, and system integrations
• Participate in solution definition with Solution Architecture and Development teams
• Assess the functional impacts of changes to systems, services, events, and integrations
• Develop end-to-end (E2E) functional flows
• Model services, payloads, and business rules for integrations
• Support technical and functional feasibility analyses
• Participate in technical refinement sessions with squads, Architecture, and vendors
• Perform functional analysis of REST APIs, messaging, microservices, and event-driven architectures
• Support the definition and validation of integration tests and acceptance criteria
• Analyze logs, functional evidence, and system behavior to identify root causes
• Ensure traceability among requirements, business rules, integrations, and technical deliverables
• Participate in defining data governance, service consumption, and enterprise integration practices
• Support deployment, post-production validation, and KPI monitoring
• Prepare functional and technical-functional documentation

• Bachelor’s degree in Business Administration, Engineering, Information Technology, Information Systems, or a related field
• Proven experience in functional analysis, requirements elicitation, or business consulting
• Experience working on digital transformation and innovation projects
• Experience facilitating workshops and discovery sessions with stakeholders
• Advanced knowledge of process modeling and business analysis
• Experience with Agile methodologies (Scrum, Kanban, SAFe)
• Experience writing user stories, acceptance criteria, and functional documentation
• Knowledge of Jira, Confluence, Miro, and Figma
• Ability to communicate with both technical and executive stakeholders
• Experience in complex, multidisciplinary corporate environments
• Experience in the telecommunications industry
• Knowledge of Customer Experience (CX) and Journey Design
• Experience with digital products, applications, and digital channels
• Knowledge of CRM, personalization, and Next Best Action
• Experience with integrations and APIs
• Knowledge of analytics and data-driven practices
• Experience with Artificial Intelligence and automation initiatives
• CBAP, CCBA, PMI-PBA, or equivalent certifications
• Experience with Design Thinking and Product Discovery
• Knowledge of omnichannel platforms
• Knowledge of TM Forum Open APIs
• Experience with Salesforce CRM, Adobe, SAS RTD, or personalization platforms
• Experience with recommendation engines, NBO (Next Best Offer), or real-time decisioning
• Knowledge of digital channels (App, Web, WhatsApp, IVR, and Customer Service)
• Knowledge of Telecom OSS/BSS
• Knowledge of Open Digital Architecture (ODA)
• Experience designing customer loyalty and relationship-management journeys

• Choose the benefits package that best suits you and your dependents, with options including a fitness benefit, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance
• Company-provided mobile phone
• Unlimited voice and data plan
• Special discounts on landline, broadband, TV, and apps
• Annual bonus or profit-sharing program (PPR)
• Private pension plan
• Subsidy for school, daycare, or nanny expenses
• Remote work
• Flexible working hours
• Birthday day off
• Corporate volunteering program
• Educational Development Program with partnerships, certifications, and online courses
• Internal Recruitment Program in Brazil or abroad
• Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine