Regional Director of Operations – EMEA

• Provide technical oversight of day-to-day data centre operations and service delivery across Volta's EMEA portfolio
• Lead Data Centre Manager, Logistics Manager, and Asset and Inventory Manager
• Provide strategic direction to site management, facilities and IT infrastructure, logistics, asset and inventory, and services teams
• Build departmental capability and drive operational excellence across the portfolio
• Review and sign off high-risk activities, including DNO outages, high-risk project works, capacity upgrades, customer fit-outs, deployments and product refreshes
• Ensure data centres comply with local and regional regulations
• Enforce and improve operational standards, processes and procedures
• Act as senior escalation point across EMEA, providing guidance, support and coaching
• Lead operations in key customer, vendor and leadership meetings across EMEA
• Work with operational engineering to improve data centre design and operations
• Drive energy-efficiency programmes across EMEA
• Manage and reduce operational risks on the portfolio risk register
• Represent Volta Operations in external forums, including environmental agencies and authorities having jurisdiction
• Implement safety, security, availability and efficiency operations pillars
• Support zero-downtime site activities through risk analysis and mitigation
• Ensure readiness to deliver against customer contractual SLAs
• Track organisational health through KPIs
• Manage critical vendors, including colocation providers, IT integrators and OEMs
• Maintain consistent operational standards across EMEA
• Sponsor EMEA projects and initiatives
• Deliver progress toward safety culture, 100% uptime, strong security, team growth, operational excellence and technical-debt reduction

• Electrical or mechanical qualification, ideally to degree level, or equivalent experience; or an IT qualification, ideally to degree level, or equivalent experience
• Extensive experience in data centre facilities, IT infrastructure or another critical environment
• Experience leading data centre operations, IT infrastructure and operations engineering teams
• Strong, demonstrable experience setting up and managing processes in a live critical operational environment
• Extensive real-time incident and fault management experience in a business-critical environment
• Experience managing third-party suppliers to deliver against stringent SLAs
• Experience with business continuity, risk management, incident management and change control
• Knowledge of electrical systems, mechanical cooling, fire and life safety, IT/OT systems, or data centre compute, storage and network infrastructure
• Project management experience
• Strong technical ability from a facility M&E or IT infrastructure perspective
• Excellent understanding of health and safety, ISO standards, regulation and compliance in data centres
• Comprehensive knowledge of customer installations in data centres and their contractual setup
• Ability to lead or support post-incident reviews and incident reports
• Good working knowledge of Microsoft 365
• Ability to work with multiple internal and external stakeholder groups
• Excellent written and spoken communication
• Right to work in the country where the role is based
• Professional-body membership and relevant IT, data centre or AI infrastructure certifications are desirable

• Competitive salary based on the work you do here, not your previous salary
• Equity in Volta, giving you the opportunity to share in the company's long-term success
• Retirement/pension contributions
• Comprehensive health, wellbeing and insurance benefits
• Generous number of vacation days each year
• Discretionary bonus
• Global team benefits, varying by country due to local regulations