Software Engineer III

• Provide administration, development, and application support for end users
• Design, develop, code, test and debug system software
• Design and implement software for embedded devices and systems from requirements to deployment
• Review code and design
• Configure and integrate third-party software components and technologies
• Perform root cause analysis of network, operating system, and other issues related to technical solutions in customer environments
• Address and resolve escalated software bugs and bug reproduction requests
• Log all incidents and requests
• Engage service desk or appropriate service resources to resolve incidents beyond the role’s scope
• Provide limited after-hours and on-call support as needed
• Engage in review and development of test documentation
• Work with stakeholders and cross-functional teams on projects and initiatives
• Perform other duties as required

• Bachelor’s degree (B.S/B.A) from a four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with various development programs
• Ability to quickly learn customer support processes, tools and techniques
• Understanding of how to configure third-party software components and technologies
• Ability to perform root cause analysis of network, operating system, and other issues
• Excellent communication skills in English (both speaking and writing)
• Ability to collaborate and work remotely including use of communication tools
• Ability to multi-task and self-organize including prioritization of activities
• Experience using monitoring systems
• Attention to detail
• Familiarity with system administration
• Ability to perform office-related tasks, including prolonged sitting or standing
• Ability to move from place to place within an office environment
• Ability to use a computer
• Ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Limited after-hours and on-call support as needed