Account Manager – Pharma/MarTech

• Drive business growth across the assigned APAC territory
• Own the full sales cycle, from identifying and acquiring new customers through closing
• Develop, expand, and scale existing accounts
• Build trusted relationships with customer decision-makers and stakeholders
• Act as a strategic partner and recommend solutions from Viseven’s portfolio
• Develop and execute account strategies, including growth, upselling, and expansion
• Manage account profitability, budget planning, and financial performance
• Oversee portfolio initiatives and projects
• Coordinate communication between customers, regional teams, and internal functions
• Monitor solution and service adoption, address blockers, and drive improvement
• Ensure customer satisfaction through engagement, issue resolution, and expectation management
• Lead customer meetings and present Viseven solutions
• Collaborate with Sales and Delivery teams on opportunities, onboarding, and execution
• Grow Viseven’s network and visibility within regional organizations
• Coordinate and execute digital projects and client solutions with technical-team support
• Develop opportunities within accounts, including expansion into divisions and clusters
• Devise scalable onboarding processes for strategic accounts
• Conduct sales research and identify new sales opportunities
• Implement workflow and process improvements
• Document processes and maintain sales department records

• Location: APAC region
• Native/fluent in Japanese and English
• 5+ years of experience in Account Management, Customer Success, or Sales in a B2B environment
• SaaS, MarTech, or enterprise software experience preferred
• Proven experience managing enterprise client portfolios with account budget planning and P&L management
• Strong client engagement skills, working at strategic and operational levels
• Project and account management capabilities
• Excellent communication and relationship-building skills
• Understanding of the pharmaceutical industry and digital transformation trends is a plus
• Experience working with the Japanese market required
• Ability to analyze data, KPIs, and trends
• Experience with CRM systems, such as Salesforce or equivalent, and forecasting tools
• Proactivity, curiosity, and eagerness to learn
• Adaptability and comfort navigating change
• Clear, empathetic communication and active listening
• Ability to collaborate across functions
• Confidence giving and receiving feedback
• Ability to handle complexity, resolve conflicts, and maintain progress

• Performance-based salary and career development reviews
• Opportunities for professional and career advancement
• Paid time off: 18 business days per year (20 business days after 2 years of service)
• Non-documented sick leave: 4 business days per year
• Documented sick leave: 20 business days per year
• Family leave: 3 paid business days per event for marriage, childbirth, or bereavement
• Comprehensive medical insurance
• English courses
• Participation in forums and conferences
• Regular team-building activities and corporate events
• Possibility to work remotely