Customer Support Engineer

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems by telephone or at customer sites
• Repair and update equipment at customer facilities to enhance customer production
• Repair system-level problems with multiple causes and no standard procedures
• Assess customer process issues such as chemical leaks or contamination and recommend fab shutdowns for unsafe conditions
• Prepare field service reports and document recurring problems for supporting functions
• Prepare customer quotes based on labor, travel expenses and required parts
• Assist field service engineers and provide technical guidance to Installation Engineers
• Support installation, dismantling and demonstration-machine activities at customer sites
• Conduct customer orientation and technical training on equipment maintenance support
• Travel to customer facilities
• Capture, reuse, collaborate on and improve knowledge using available systems

• Master's Level Degree and 2 years related work experience
• Bachelor's Level Degree and 3 years related work experience
• Technical knowledge, education, training and certification sufficient to repair system-level problems
• Ability to evaluate, analyze, diagnose and troubleshoot technical equipment problems
• Ability to access and determine customer process problems, including chemical leaks or contamination
• Ability to travel by car or commercial transportation to customer facilities

• Competitive, family friendly total rewards package
• Benefits designed to meet the diverse needs of employees
• Inclusive environment
• Equal opportunity employer