CX Named Account Manager

• Own the narrative to drive sales results with customers and prospects through channel partners
• Protect the core voice business while expanding into AI, Cloud, and Orchestration territories
• Act as the primary business consultant to customer C-suite executives
• Lead discussions focused on TCO, ROI, and commercial justification for complex migrations
• Develop transition strategies for customers migrating from legacy environments
• Build modernization roadmaps while ensuring compliance with strict financial security standards
• Evangelize autonomous Agentic AI for complex workflows such as loan processing, fraud detection, and wealth advisory
• Consult clients on overlaying cloud technologies and digital channels onto existing voice infrastructure
• Lead business discovery for large-scale CCaaS solutions across voice and digital channels
• Partner with engineering on product demonstrations and proofs of concept
• Showcase integrations with CRM, WFO, and ERP applications
• Maintain expert knowledge of the CCaaS competitive landscape and articulate Avaya’s differentiation

• 5+ years of successful CCaaS/CX/UCaaS sales experience
• Strong preference for experience selling through channel partners
• Proven history of managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies
• Exceptional communication, presentation, and whiteboarding skills
• Ability to command a room and lead strategic, value-focused discussions with C-level audiences
• Demonstrated history of hitting and exceeding sales targets and growing global accounts
• Ability to travel as required to achieve sales plans
• Virtual home office must be in Australia
• Ability to communicate and use office technology effectively

• Equal Opportunity employer
• Support for employee growth and contributions