Customer Success Manager

• Onboard new corporate accounts handed off from Sales
• Transfer account context cleanly so clients do not repeat themselves
• Drive adoption of AdAstraConnect within client accounts
• Own renewals end to end, including negotiation and agent-assisted forecasting
• Identify expansion opportunities and involve Sales when appropriate
• Lead quarterly business review conversations using agent-prepared decks
• Personally own escalations through resolution with honest client communication
• Capture and communicate customer feedback to inform the AdAstraConnect product roadmap
• Build relationships with inherited accounts and manage onboarding for new logos
• Meet agreed retention and expansion targets

• 3+ years in customer success, account management, or client services for B2B services or SaaS
• Direct ownership of renewals
• Experience with corporate or commercial accounts
• Familiarity with insurance and claims, legal, financial services, consumer brands, or localization buyers is a strong plus
• Working fluency in a CRM; the company uses HubSpot
• Comfort building workflows around AI-assisted tooling
• Evidence of self-managed remote work
• Curiosity about the language services industry
• Ability to work autonomously and take ownership of client issues

• Three weeks of paid time off
• Commission in addition to base salary
• Compensation benchmarked to the employee's country of residence